FAQs

How do I place an order?

It’s quite simple. You need to just fill in the cart pertaining to your requirement .For retail purchases you can buy the products online using payment gateways. For wholesale purchases kindly fill in the cart and order. Our executive will get back to you and guide.

How will I know you received my order?

You'll receive an SMS confirming that your order has been received. If you do not receive an SMS confirmation, please check to see if the Mobile number on your order was entered correctly.

When will my order be shipped?

We despatch the order on the same day. In case, we are not able to despatch on the same day, we shall be doing it on the subsequent Business Day.

What payment methods do you accept?

For Retail Purchases, We accept Credit cards, Debit cards and net Banking. For wholesale and bulk purchase we insist on online Banking, NEFT and RTGS transaction.

Do we accept Form ‘C’ (VAT) for bulk orders?

Yes we accept Form ‘C’ On Bulk orders. For further details kindly speak to our Executive.

What Kind of packaging do you offer?

For certain products we offer Vacuum packaging and for others dual (vacuum and Nitrogen flushed) Packaging is offered. For certain bulk products normal packaging applies.

Through whom do we despatch the goods?

For retail products, we despatch through our partner network and for bulk purchases we shall transfer the goods to the nearest transport depot of your choice, provided the transport company has pick up facility in Mangalore.

Can I return or exchange my purchase if I don't like it?

No, since the goods are of Low Margin High Value category, at present we do not entertain exchanges.

How do I know if online ordering is secure?

Protecting your information is a priority for PBA FOODS AND SPICES LLP. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address so only Glory Silver is able to decode your information. SSL is the industry standard method for computers to communicate securely without risk of data interception, manipulation or recipient impersonation. To be sure your connection is secure; when you are in the Shopping Cart, look at the lower corner of your browser window. If you see an unbroken key or closed lock, the SSL is active and your information is secure.

What is the privacy policy?

PBA FOODS AND SPICES LLP respects your privacy and wants to ensure that you understand what information we need to complete your order, and what information you can choose to share with us and with our marketing partners.

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